Ambers Leather Creations|FAQs

FAQ

Frequently Asked Questions

Please review the frequently asked questions and comments to address the issue you're experiencing.

If you are unable to find a solution to your issue, please feel free to reach out to us, and we will be glad to help you.

Refunds and Exchanges

Unused items in original packaging may be returned within 7 days of delivery for refund. Return postage is the responsibility of the customer.

I can't find the video!

All tutorial videos are conveniently located on our website. Explore our collection to find the guidance you need!

You can go to Ambers Leather Creations

and click on Student Videos or How-To Videos

The video password is not working!

Step 1. The passwords are case sensitive. Make sure you are typing it in correctly. Ensure the password is not expired by reading the date on the instructions. Kits without expiry dates do not expire

Step 2. Troubleshoot by ensuring that you have allowed pop-ups and cleared your cache.

Step 3. If it is still not working, please select a different web browser (Safari, Google Chrome, Fire Fox, etc.) or open up a new webpage on the same browser.

Where's my package?

We ship with Canada Post, UPS, and FedEx to ensure your package arrives safely and on time. If you experience any issues with your package location, please visit the shipper's website for the most accurate updates before reaching out to us. We're here to help if you need further assistance!